Last Updated: 9/22/2026
Pool Repair Guy (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, poolrepairguy.com, or use our services in Orlando, Florida.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, mailing address, or other details you provide when contacting us or filling out a form.
Non-Personal Information: Browser type, device information, IP address, pages visited, and other analytics data.
Cookies & Tracking Technologies: We may use cookies and similar tools to enhance your browsing experience and measure site performance.
2. How We Use Your Information
We may use the information we collect to:
Provide and improve our services.
Respond to your inquiries and requests.
Send updates, promotions, and other communications (you may opt-out at any time).
Analyze website usage to improve user experience.
Comply with applicable laws and protect against fraudulent activity.
3. How We Share Your Information
We do not sell or rent your personal information. We may share your information with:
Service Providers: Third-party vendors who help operate our website, process payments, or deliver services.
Legal Compliance: When required by law, court order, or government request.
Business Transfers: In the event of a merger, sale, or acquisition.
4. Data Security
We implement reasonable safeguards to protect your personal information. While we strive to protect your data, no method of transmission or storage is 100% secure.
5. Your Choices
Opt-Out of Emails: You can unsubscribe from promotional emails by following the instructions in each message.
Cookies: You can set your browser to refuse cookies or alert you when cookies are being sent.
6. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites.
7. Children’s Privacy
Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.
8. Florida Privacy Rights
Florida residents may have certain rights under state law regarding the collection and use of personal information. To make a request, contact us using the information below.
9. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with a revised “Effective Date.”
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Pool Repair Guy
3601 Commerce Blvd Suite B Kissimmee FL 34741
Phone: (407) 898-5000
11. Messaging Us on Facebook and Instagram
When you send a message to our Facebook Page or Instagram account, or comment on one of our posts, we use an automated assistant (“Aqua”) to reply and to collect the information our office needs to help you.
What we collect in those conversations: your name and public profile name on Facebook or Instagram; the phone number and email address you give us; the service address of the pool that needs work; what you tell us about the job, including photos you send of your pool or equipment; your preferred appointment time; and the contents of the conversation itself.
Why we collect it: to answer your questions, to prepare a quote, and to pass your request to our office so a team member can contact you and schedule service. We do not use it for advertising and we do not sell it.
Who we share it with:
Jobber — our scheduling and customer management software. Your name, contact details, service address, job details and the conversation are saved there as a service request so our team can follow up.
Anthropic — the provider of the AI service that generates the assistant’s replies. The conversation text and any photos you send are processed to produce a response. Anthropic does not use this information to train its models.
Meta (Facebook and Instagram) — the platform your message travels over, under their own privacy policy.
Our hosting provider — which runs the software that sends and receives these messages.
Automated replies, and reaching a person: replies from the assistant are generated automatically. It never books or confirms an appointment; a member of our team always contacts you to confirm. You can reach a person any time by calling (407) 898-5000, or by asking in the conversation to speak with someone.
Stopping messages: reply STOP in the conversation and our assistant will not message you again. You can also block or report the account through Facebook or Instagram.
How long we keep it: conversations are kept for up to 24 months so we can refer back to what was discussed. Service requests in Jobber are kept as part of our business records.
Deleting your information: to ask us to delete the information from a conversation, call (407) 898-5000 with the name and phone number you used, or write to us at the address in Section 10. We will delete it within 30 days, except where we must keep records for legal, tax or warranty reasons.
Not affiliated with Meta: our assistant is operated by The Pool Repair Guy. It is not operated by, endorsed by, or affiliated with Meta Platforms, Inc.